FAQs

Ordering Information

How Do I Place An Order?

We offer three secure ordering methods so that you can choose the option that works best for you.

Order online

Placing an order on Vettoretti Wine is safe, easy, and fast. You can check your order status and make changes every step of the way using My Account, which can be easily browsed through the links on the right-hand side of the page.

Call us

Our product specialists are available over the phone 7 days a week: Mon – Fri: 8:00 – 19:00; Sat: 8:00 – 18:00; Sun: 9:00 – 16:00, all times ITA. Contact us through the link at the bottom of this page and we’ll not only set up the order for you but answer any questions you may have.

What Are My Payment Options?

Credit Cards

We accept the American Express, Discover, MasterCard and Visa. If debit, payment will be withdrawn immediately.

Please keep in mind that fraud checks may occur. For security purposes, we may verify the address details with a third-party fraud check company. If there is a security concern, we may ask for additional information in order to process the order. This process is done as quickly as possible; however, on occasion, doing so may result in delaying the order.

PayPal

If you have a PayPal account, you can click “Check out with PayPal” in the shopping cart.

Purchase Orders and Terms

We will happily accept purchase orders from corporate pending a credit review by our finance and accounting staff. Purchase orders must be signed, bona fide documents that specify both a shipping and billing address; the preferred shipping method; and all relevant costs, including product prices, shipping and handling, and taxes (if applicable). Requisitions, letters, faxes, or memoranda referencing a purchase order number will not be accepted. To place an order by purchase order we must receive the purchase order by fax or e-mail. Please Fax Purchase Orders To: +39 0438-1840408. Some additional terms and conditions include:

  • The minimum purchase order amount we accept is €500.
  • Payment terms are 100% in advance.
  • We cannot accept purchase order numbers over the phone.
  • We cannot process an order until we have received a payment confirmation.

Full Terms and Conditions

We cannot accept your purchase order unless you agree to these terms. Please feel free to call us at the phone number at the bottom of this page with any questions. You can also let us know if you have a preferred payment method that you would like added to our payment options.

Order Confirmation

After your order is completed, you will be sent a confirmation email to the email address provided. Included will be an order number – this is your reference number in case you have any questions about your order. Please review the order summary to confirm your order information is correct and save the email as a receipt of your purchase. If you don’t receive a copy, first check your junk mail and then check My Account or contact us.

If you’d like another copy of your receipt, you can always go to My Account and click “View Order Status” within the My Orders section. To the right of your order details, you’ll see an envelope icon that you can click to forward your order details to a different email address.

Mail-In

If you’d prefer to pay by check or money order, we are happy to accept them. A quote will need to be obtained. (For more information, see below).

Shipping and Tracking

Tracking Orders

Items are monitored every step of the way. To quickly see an estimated delivery date, navigate to Order Tracking. Each item (plus all the information you might need to know about it) will have its current status and estimated arrival date. From there, the exact location of your item can be found by clicking “Track.”

On the “Order Tracking” page, you can opt in or out of text notifications to get real-time updates about the status of your order. Either way, we’ll keep you in the loop and send you a confirmation email with all the tracking information as soon as the item has shipped!

Missing or Incomplete Orders

Missing items are often found within 2 days of expected delivery. If your order status is showing as delivered but you haven’t received your package yet, follow these steps:

1) Confirm your shipping address. Current shipping addresses are listed under “Deliver To:” on the My Account page.

2) Check your mailbox or anywhere else you receive mail. Carriers deliver differently, especially if the package is small enough to fit inside your mailbox.

3) Check outside or around other entrances of your home. To protect the package from weather or theft, the driver might’ve left it in another safe place. This could be the front porch, bushes, garage area, side door, back porch, or under a grill.

4) Check with others at your address or with neighbors. They might have accepted the package for you or might be temporarily holding it to protect it from weather or theft.

5) Check for a notice of attempted delivery. This notice will have more information and the next steps you should take to receive your package.

6) Give it a little more time. Some carriers will scan items as delivered prior to arrival. We suggest waiting 2 days to account for this. Thank you for your patience!

If it has already been 2 days and your package is still missing, you can:

Contact the Carrier

  • Use your tracking number to start a claim with the carrier (FedEx, UPS, etc.).
  • To contact FedEx, call .
  • We will provide any additional assistance to make sure your package reaches you safely!

Incomplete Orders

Some items are shipped in multiple boxes. Depending on the item, different boxes might arrive at different times. Follow these steps to see if your order requires multiple boxes:

1) Navigate to My Account

2) Select “Orders”

3) Look to see if there is a number detailing “Packages in Shipment”

If your order does have multiple packages in the shipment, each separate package has its own tracking number on the “Track Your Package” page. Be sure to check the status of each package individually as they might arrive separately.

If your order does not have multiple packages or if you have received all packages, but you are still missing an item or part, we are happy to help! Simply choose “Replace Item or Parts” on the My Account page and let us know what you’re missing.

Need further assistance?

We’re here to help.

Payment Methods

Start typing and press Enter to search

Shopping Cart

No products in the cart.

en English
X